1. Understanding Conflict in Diverse Teams

2. The Principles of Negotiation and Collaboration

3. Uncovering the Roots of Conflict: Models and Frameworks

4. Self-Awareness and Bias in Conflict Management

5. Recognizing Response Styles to Conflict

6. Techniques for Addressing and Reducing Conflict

7. Effective Communication in Diverse Teams

8. Mastering Negotiation Skills for Supervisors

9. Coaching Approaches for Conflict Resolution

10. Reflecting and Applying Conflict Management Skills

Do you manage a team where cultural differences sometimes lead to misunderstandings or disputes? This course will help you become a confident supervisor who can turn workplace conflict into opportunities for collaboration. You will discover why conflict happens, learn straightforward strategies to address it and develop practical negotiation skills to resolve disputes fairly. By the end of this course, you will be equipped with the tools and confidence to manage conflict and build stronger, more inclusive teams.